Privacy policy

Last Updated: 15-09-2025

Ciel Casa (“Company”, “we”, “us”, “our”) values the privacy of our customers, visitors, and users (“you”, “your”) and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, store, and protect your information when you visit our website https://www.cielcasa.com/ or purchase our products.

By using our website, you consent to the practices described here, in compliance with the Information Technology Act, 2000, its SPDI Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act).

1. Information We Collect

We may collect the following categories of information:

a) Personal Information

  • Name
  • Phone number
  • Email address
  • Billing and shipping address
  • Payment information (processed securely through payment gateway partners)
  • GST, if any

b) Technical Information

  • Device type, browser type & version, IP address
  • Pages visited, time spent on pages, referring/exit pages
  • Cookies, pixels, and similar tracking data

c) Communication Data

  • Any information you provide via contact forms, email, WhatsApp, or social media.

2. How We Use Your Information

We use your information for the following lawful purposes:

  • Order Processing: To process, confirm, ship, and deliver your purchases
  • Customer Support: To respond to queries, complaints, or feedback
  • Improvement: To enhance our website, products, and customer experience
  • Marketing: To send you updates, offers, and promotions (only if you opt-in)
  • Legal Obligations: To comply with legal requirements, fraud prevention, and dispute resolution

3. Cookies and Tracking

Our website uses cookies and similar technologies to:

  • Keep you logged in and remember your preferences
  • Analyse website traffic and performance
  • Show relevant ads and re-targeting campaigns

You can disable cookies in your browser settings, but some website features may not function correctly.

4. Data Sharing & Disclosure

We do not sell or rent your personal information. We may share your data only with:

  • Service Providers: Payment gateways, courier companies, IT and hosting providers
  • Legal Authorities: When required by law, court orders, or for fraud prevention
  • Business Transactions: In case of a merger, acquisition, or sale of assets

All partners are bound by confidentiality and data protection obligations.

5. Your Rights under Indian Law

As per the DPDP Act, 2023, you have the right to:

  • Access: Know what personal data we hold about you
  • Correction: Update or correct inaccurate data
  • Withdrawal of Consent: Opt out of marketing communications
  • Erasure: Request deletion of your personal data (subject to legal retention obligations)

You may exercise these rights by contacting us at the details below.

6. Data Retention

We retain personal data only as long as necessary for the purposes stated in this policy, or as required by law (e.g., tax, audit, or compliance requirements).

7. Data Security

We implement appropriate technical and organizational measures to safeguard your data from unauthorized access, alteration, or disclosure. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has shared personal data with us, please contact us so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our website after changes constitutes your acceptance of the updated policy.