Refund policy

Last Updated: 15-09-2025

Thank you for shopping with Ciel Casa. Each of our products is handcrafted with care, and we hope you love your purchase. Please read our policy carefully before placing an order.

1. No Returns & No Cancellations

• All sales are final. We do not accept returns, exchanges, or cancellations once an order is placed and confirmed.
• Please double-check product details (size, color, material, dimensions) before completing your order.

2. Damaged or Defective Items

We take the utmost care while packing and shipping your order. In the rare case you receive a damaged, defective, or incorrect product:

• You must notify us within 24 hours of delivery via email or WhatsApp.
• Please share clear photos/videos of the issue along with your order number.
• Once verified, we will:
  • Arrange a replacement (if available), or
  • Provide store credit for the same value (if replacement is not possible).
• No cash refunds are provided under any circumstances.

3. Non-Eligibility

We cannot process claims if:

• The issue is reported after 24 hours of delivery.
• The product is used, altered, or damaged after delivery.
• There are minor variations in color, grain, or texture — these are natural characteristics of handcrafted items.

4. Contact Us

For return or damage claims, contact us:

📧 Email: sales@cielcasa.com
📞 Phone/WhatsApp: 9136720328

Our team will review and resolve genuine concerns as quickly as possible.