Shipping policy

Last Updated: 15-09-2025

Thank you for shopping with Ciel Casa. We work hard to ensure that your handcrafted home décor and furniture reach you safely and on time.

1. Shipping Coverage

2. Dispatch & Processing Time

Ready-to-ship products: Dispatched within 3–5 business days after order confirmation.
Orders are processed during business hours (Monday – Friday, excluding public holidays).

3. Delivery Time

Standard delivery takes 7–12 business days depending on your location.
Remote or non-metro areas may take longer due to courier coverage.
Delivery timelines are estimates and may vary due to factors beyond our control (weather, strikes, courier delays).

4. Shipping Charges

Shipping charges (if applicable) are calculated and displayed at checkout.
For bulk orders or oversized furniture, additional shipping costs may apply — our team will inform you before dispatch.

5. Tracking Your Order

Once your order is dispatched, you will receive an email/SMS/WhatsApp with tracking details.
You can track your order online using the provided tracking number.

6. Failed or Missed Delivery

If the courier is unable to deliver due to incorrect address or unavailability, they will attempt re-delivery.
After multiple failed attempts, the order may be returned to us. Re-shipping charges will apply for any re-delivery request.

7. International Shipping

8. Damages During Transit

We pack all orders carefully to avoid damage. If you receive a damaged parcel, we will review and provide a suitable resolution as per our Return & Refund Policy.

9. Contact Us

For any questions regarding shipping, timelines, or special delivery requests, contact us at:

📧 Email: sales@cielcasa.com
📞 Phone/WhatsApp: 9136720328